FastrPay Terms of Service

FastrXchange Technology Inc.
Last Updated: February 15, 2026

These Terms of Service (“Terms”) govern your access to and use of the FastrPay services (the “Services”) provided by FastrXchange Technology Inc. (“FastrPay,” “Fastr,” “we,” “us,” or “our”).

By creating an account, initiating a transaction, or otherwise using the Services, you agree to be legally bound by these Terms.

If you do not agree, you must not use the Services.

1. About FastrPay

FastrXchange Technology Inc. is incorporated under the laws of Canada and registered as a Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), where applicable. Our registration with FINTRAC is MSB is still being processed. We will update this page as soon as we get our FINTRAC number.

FastrPay:

• Is not a bank

• Does not accept deposits

• Does not provide deposit accounts

• Provides cross-border payment and foreign exchange facilitation services

• Relies on licensed third-party financial institutions and payment service providers to execute payouts in destination countries

Nothing in these Terms creates a deposit, fiduciary, or trust relationship between you and Fastr.

2. Eligibility

You may use the Services only if you:

• Are at least 18 years of age.

• Have legal capacity to enter into binding agreements.

• Are not subject to sanctions or restrictions under applicable law.

• Provide accurate and complete information.

We reserve the right to refuse service where required by law or consistent with our risk management policies.

3. Account Registration and Verification

To access the Services, you must create an account and complete identity verification.

You agree to:

• Provide true, accurate, and complete information.

• Maintain and promptly update your information.

• Safeguard your login credentials.

• Notify us immediately of unauthorized access.

We may suspend or restrict access if:

• Identity verification cannot be completed.

• Information is inaccurate or misleading.

• Required under regulatory obligations.

4. Description of Services

FastrPay enables Customers to send funds to designated Beneficiaries in supported jurisdictions.

A transaction generally involves:

1. You initiate a transfer and provide payment.

2. Fastr displays the applicable exchange rate and fees.

3. You confirm the transaction.

4. Fastr transmits payout instructions to a licensed Payout Partner.

5. The Payout Partner delivers funds to the Beneficiary.

Fastr does not directly execute local foreign bank transfers and does not maintain foreign currency accounts on behalf of Customers.

5. Exchange Rates and Fees

Exchange rates:

• Are provided before transaction confirmation

• May include a margin

• Are subject to market conditions

• Become binding once you confirm the transaction

Fees will be clearly disclosed prior to confirmation

Exchange rates are not guaranteed until confirmation and may fluctuate

6. Funding and Payment

Transfers must be funded using approved payment methods.

Funds must be fully received and cleared before processing begins.

We are not responsible for delays caused by:

• Banking systems

• Payment network interruptions

• Regulatory review

• Third-party processing delays.

7. Payout and Delivery

Delivery times are estimates only.

Actual delivery depends on:

• Destination country banking systems

• Compliance reviews

• Accuracy of Beneficiary information

• Payout Partner processing times.

Fastr is not responsible for delays beyond our reasonable control.

8. Compliance and Legal Obligations

As a regulated MSB, Fastr is required to:

• Conduct identity verification

• Monitor transactions

• Screen against sanctions lists

• Report suspicious activity

We may:

• Delay or block transactions

• Request additional documentation

• Suspend or terminate accounts

• Report transactions to authorities

These actions may occur without prior notice where required by law.

9. Cancellations and Refunds

You may request cancellation only if:

• The transfer has not been disbursed; and

• Funds remain under our control

Once funds are disbursed by a Payout Partner, cancellation may not be possible.

Refunds, if applicable:

• Will be returned to the original payment method

• May exclude non-refundable fees incurred

• Will be processed within a commercially reasonable timeframe

You are responsible for ensuring the accuracy of Beneficiary details

10. Customer Responsibilities

You agree:

• Not to use the Services for unlawful purposes

• Not to engage in fraud or misrepresentation

• Not to initiate unauthorized chargebacks

• Not to attempt to bypass compliance procedures

You remain responsible for compliance with all applicable laws.

11. Risk Disclosure

Cross-border payment services involve risks including:

• Exchange rate fluctuations

• Regulatory intervention

• Banking system delays

• Beneficiary bank rejection

• Political or economic instability in destination countries.

You acknowledge and accept these risks when initiating a transaction.

12. Limitation of Liability

To the maximum extent permitted by law, Fastr shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits or business opportunities

• Delays caused by third-party institutions

• Events beyond our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud or gross negligence.

13. Indemnification

You agree to indemnify and hold Fastr harmless from claims arising from:

• Your breach of these Terms

• Your violation of applicable law

• Your misuse of the Services.

14. Privacy and Data Protection

We collect and process personal information in accordance with:

• The Personal Information Protection and Electronic Documents Act (PIPEDA)

• Applicable provincial privacy laws

• Relevant international data protection standards where applicable.

Information may be shared with:

• Regulators

• Identity verification providers

• Sanctions screening providers

• Licensed Payout Partners

We maintain reasonable administrative, technical, and physical safeguards.

15. Suspension and Termination

We may suspend or terminate access:

• To comply with legal obligations

• To mitigate fraud risk

• For breach of these Terms

You may close your account at any time, subject to completion of pending transactions.

16. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Disputes shall be subject to the exclusive jurisdiction of Ontario courts.

Nothing limits statutory consumer protection rights under applicable law.

17. Amendments

We may update these Terms from time to time.

Material changes will be communicated with reasonable notice.

Continued use of the Services constitutes acceptance of updated Terms.

18. Contact

FastrXchange Technology Inc.
compliance@fastrxchange.com
2906 Grindstone Crescent, Pickering, Ontario, Canada L1X 2R5